This program is not available for credit.
CAM 5 is the fifth course in IIAT's Certified Account Manager designation program. This is the only one of the five CAM videos exclusively available through video and does not require the passing of an exam. CAM 5 consists of four videos; those looking to receive the CAM designation must register for and complete each of the four videos.
CAM 5- Relational Intelligence & Conflict Resolution:
Today’s leaders are defined by their ability to relate to staff’s needs and manage adverse situations that- if handled poorly- could cause irreparable harm. This course will help explain the concept of relational intelligence, why it matters and its role in resolving conflict.
This video is one of the four videos that make up IIAT’s CAM 5 course.
Note - 3 other videos are included in the CAM 5 program. You must register for each of the four videos to complete CAM 5 and receive the CAM designation. See the catalog to sign up:
CAM 5- Managing Perceptions and the Customer Experience
CAM 5- Effective Training of New Employees
CAM 5- Business Body Language
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