Audience: Agent and Customer Service Training
Course Descripton:
This three hour seminar is a fast-paced examination of many facets of professional ethics. The seminar is in five major parts, and is designed to give participants an overview of approaches to professional ethics issues. The first section discusses the difference between personal ethics and professional ethics, using the example of covenants not to compete. Some professions’ ethical standards frown on covenants; other professions embrace them. The main objective here is to demonstrate that professional ethics are not necessarily intuitive.
The second major section reviews objective ethical standards that are embraced in four major areas: case authorities describing the obligations owed to a client; contract requirements describing obligations owed to companies; statutory duties owed to the public by virtue of licensure; and trade association standards providing the goals and standards to which members of the profession should aspire.
The third section reviews and is designed to educate participants on the ethical “hot spots,” the areas where professionals are, at least statistically, most likely to encounter difficulties. This section focuses on the recent, headline-grabbing issues of compensation and privacy of information, and also reviews enforcement statistics from various states and industry groups.
Section four addresses the use of ethics statements, both personally and on an agency-wide basis. Borrowing ethics statements and standards from a variety of industries and professions, this section is designed to instruct participants on a “best practices” approach to developing, fostering and maintaining an ethical environment.
The last section is an opportunity for participants to put to use the prior sections. Small discussion groups review actual, case-based situations to determine the best ethical resolution and decide how the controversy could have been avoided.
Presenter: Richard S. Pitts
ABEN_TN_Ethics_course_details | Available after Purchase | ||
Ethics Scenarios | Available after Purchase | ||
PLEASE READ - IMPORTANT CE INFORMATION AND STATE REQUIRED FORMS (ABEN) (0.59 MB) | Available after Purchase |
Mon, May 10, 2021 - 08:00am to 10:55am PDT
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Mon, Jun 14, 2021 - 08:00am to 10:55am PDT
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Mon, Jul 12, 2021 - 08:00am to 10:55am PDT
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Mon, Aug 09, 2021 - 08:00am to 10:55am PDT
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Mon, Sep 13, 2021 - 08:00am to 10:55am PDT
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Mon, Oct 11, 2021 - 08:00am to 10:55am PDT
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Mon, Nov 08, 2021 - 08:00am to 10:55am PST
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Mon, Dec 13, 2021 - 08:00am to 10:55am PST
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TN - This course is aproved for 3 hours of Ethics CE - Course #24027
OH - This course is approved for 3 hours of Ethics CE - Course#37933
KY - This course is approved for 3 hrs of Ethics CE - Course #C23145
NJ - This course is approved for 3 hrs of Ethics CE - Course # 88892515
VT - This course is approved for 3 hrs of Ethics CE - Course # 25300
UT - This course is approved for 3 hrs of Ethics CE - Course # 29360
AZ - This course is approved for 3 hrs of Ethics CE - Course #101500
KS - This course is approved for 3 hrs of Ethics CE - Course# 6000031431
SC -This course is approved for 3 hrs of Ethics CE - Course # 132173
SC: This course is approved in SC but please complete the required affidavit in the materials section (zip file - IMPORTANT CE INFORMATION & STATE REQUIRED FORMS)
LA - This course is approved for 3 hrs of Ethics CE - Course#30347
CA- This course is approved for 3 hrs of Ethics CE - Course#352193
WV - This course is approved for 3 hrs of Ethics CE - Course# 146437519
WI - This course is approved for 3 hrs of Ethics CE - Course# 6000079422
IN - This course is approved for 3 hrs of Ethics CE
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